Last updated: 20 June 2026
1. Introduction
Home Craves Foods (“we”, “us”, “our”) operates the Home Craves Foods website and mobile applications (the “Platform”) that connect home chefs, customers and delivery partners. This Privacy Policy explains what information we collect, how we use it, and the choices you have. By using the Platform, you agree to the practices described here.
2. Information We Collect
We collect information you provide directly and information generated when you use the Platform:
- Account details — name, phone number, email address and password.
- Order & delivery details — delivery address, order history and preferences.
- Payment information — processed securely by our payment partners; we do not store your full card details.
- Location data — to show nearby home chefs and enable delivery (with your permission).
- Device & usage data — device type, app version, and how you interact with the Platform.
3. How We Use Your Information
- To create and manage your account and process your orders.
- To connect you with home chefs and delivery partners and complete deliveries.
- To provide customer support and respond to your requests.
- To send order updates, and — where you have opted in — offers and news.
- To keep the Platform safe, prevent fraud, and improve our services.
4. Sharing Your Information
We share information only as needed to run the Platform — for example, with home chefs and delivery partners to fulfil your order, with payment and technology providers, and where required by law. We do not sell your personal information.
5. Data Security
We use reasonable technical and organisational measures to protect your information. No method of transmission or storage is completely secure, but we work continuously to safeguard your data.
6. Your Rights & Choices
You may access or update your account information, manage notification preferences, and request deletion of your account at any time by contacting us. You can also control location and notification permissions through your device settings.
7. Children's Privacy
The Platform is not intended for children under 18, and we do not knowingly collect their personal information.
8. Changes to This Policy
We may update this Policy from time to time. We will post the updated version here with a revised “Last updated” date.
9. Contact Us
Questions about this Policy? Reach us at info@homecravesfoods.com or by post at #303, Laxmi Residency N7, Ganesh Nagar, Nizamabad, Telangana, India.